Order Information
HOURS
Monday – Friday
8:00 a.m. – 5:00 p.m.
Our staff is available during the above hours, Mountain Time. Every effort will be made to ship orders received by 12:00 p.m. MT the same business day.
PLACING AN ORDER
By Phone
CAN Orders: 1-780-940-1796
By Email
[email protected]
Online
https://lonewolftaxidermy.com/shop/
PAYMENT OPTIONS
LONE WOLF TAXIDERMY & SUPPLY INC. accepts Discover, MasterCard, American Express and Visa credit cards. You can also use your ATM/debit card, and E-Check is also available. All prices are stated in CAD Dollars.
QUANTITY DISCOUNTS
Codes shown below must be given at checkout to receive your discount. Note: Discounts do not apply to certain items. These items have been designated in the product description.
Codes:
LW5QD – 5% discount on orders $500 – $999
LW10QD – 10% on orders over $1000
TECHNICAL ASSISTANCE
Call our technical support hotline at 1-780-940-1796 for product and procedure concerns.
NOTICE
Outdated catalogs and flyers are considered VOID. All prices, terms, merchandise, and shipping costs are subject to change without notice. Typographic, photographic, and descriptive errors are subject to corrections.
RETURN POLICY
LONE WOLF TAXIDERMY & SUPPLY INC. will accept returns on all merchandise for exchange or refund if returned within 30 days from date of purchase. All merchandise must be in original condition. We do not accept returns on forms which have been altered or damaged in ANY way. Please enclose a copy of the invoice as well as an explanation for the return. Customer is responsible for shipping on all returned merchandise. At the discretion of management, a restocking fee may be charged.
RETURN CHECK POLICY
Returned checks will be assessed with a $30.00 service fee.
FORM PACKAGING
Large forms may be sectioned to reduce shipping expenses unless otherwise specified by the customer. LONE WOLF TAXIDERMY & SUPPLY INC. is committed to providing you with the most economical delivery method possible.
SHIPPING POLICY
LONE WOLF TAXIDERMY & SUPPLY INC. is committed to providing you with the quickest, most economical delivery method possible. Orders can be shipped via Canada Post, FedEx, UPS, Purolator, Loomis or USPS. Regulations are mandated by the carriers and must be followed and charged accordingly.
For shipping, both the actual weight and the dimensional weight of your package will be taken. The carrier will use the higher of these two weights. Large boxes (formerly referred to as oversize) over 5,184 cubic inches will be calculated as dimensional weight. Dimensional Weight = Length x Width x Height ÷ 194. Once the shipping amount has been calculated, this will be charged to the credit card provided for your initial order. A receipt for the shipping transaction will then be emailed to the address provided with your initial transaction. Please be advised that if no email address is provided, no shipping receipt will be sent. Our shipping department will be happy to assist you with your shipping questions and your best shipping alternative.
INTERNATIONAL SHIPMENTS POLICY
LONE WOLF TAXIDERMY & SUPPLY INC. will provide you with the most economical method to ship your orders. Contact our office for further information. Certain chemicals are considered hazardous and cannot be shipped internationally. LONE WOLF TAXIDERMY & SUPPLY INC. is not responsible for Customs fees.